Returns from customers

This policy applies to the return of products from customers. The same procedure applies, regardless of whether it relates to a complaint or whether the return is required for some other reason.

In order for a customer to be able to return a previously delivered product, a prior agreement must have been reached between the relevant salesperson or service coordinator and the customer.

For the return of products, the following applies:

• Before the goods are returned, the customer must request a return form and RMA number from our service coordinator via mail service@somas.se. A return form with an RMA number and a copy of the order confirmation, invoice or delivery note must be attached to the goods for all returns.

• For items that are sent to our service workshop for repairs and maintenance, no return number is required.

Returns for other reasons, refunds

Returns can be made for other reasons by agreement with the relevant salesperson. In such cases, there will always be a general return deduction of at least 30%. The final return deduction will be determined following an inspection once the goods have arrived at Somas.

Only returned products and spare parts in brand new condition and in a standard design can be accepted for possible repurchase.

Spare parts must be returned in their unopened, original packaging.

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